Xceed stands as a significant player in the Business Process Outsourcing (BPO) landscape within the EMEA region, offering a diverse portfolio of services to both government and commercial clients. With a substantial operational footprint spanning Egypt, Morocco, Mauritius, the UAE, and a recent expansion into Saudi Arabia, Xceed demonstrates a commitment to regional growth and service accessibility.
The company’s capacity, exceeding ten thousand web-enabled, multi-channel stations, underscores its ability to handle large-scale outsourcing agreements across ten languages.
The company’s service offerings are comprehensive, encompassing inbound and outbound services, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. This broad spectrum of services allows Xceed to cater to diverse client needs, providing end-to-end solutions that streamline business processes and enhance operational efficiency. The company’s recognition through multiple IAOP’s Best Global Outsourcing 100™ awards over several years, alongside Impact Sourcing Champions Index acknowledgments, reinforces its standing as a leader in the outsourcing industry.
Xceed’s commitment to quality and operational excellence is further evidenced by its robust certification portfolio. Certifications such as COPC release 7.0, ISO 22301:2012 for Business Continuity Management, and ISO/IEC 27001:2013 for Information Security Management highlight the company’s adherence to international standards and best practices. These certifications not only enhance client trust but also demonstrate Xceed’s dedication to maintaining secure, reliable, and efficient service delivery.
The company’s focus on corporate social responsibility (CSR) and sustainability is noteworthy. Multiple awards, including gold winners for best CSR initiatives from the Gulf Sustainability Awards and International Business Excellence Awards (IBXA), and the Global ESG Awards for generating employment and promoting a decent work environment, indicate a strong commitment to ethical business practices. Xceed’s dedication to diversity, equity, and inclusion, also recognized through the IBXA, shows a company that values its workforce and the communities it serves.
Xceed’s presence in multiple countries within the EMEA region allows it to leverage diverse talent pools and provide culturally sensitive services. This multilingual capability is crucial for serving a region with varied linguistic needs. The company’s ability to adapt to different market dynamics and regulatory environments across these countries is a key strength.
The company’s achievements in customer experience and problem-solving, highlighted by the INSIGHTS Middle East Call Centre & CX Awards, further underscore its operational prowess. These awards, including President’s pick recognitions for value creation, people development, and NPS success, demonstrate Xceed’s ability to drive tangible results for its clients.
While Xceed’s strengths are evident, the BPO industry is highly competitive and subject to rapid technological advancements. Maintaining a competitive edge requires continuous investment in technology, talent development, and service innovation. Xceed’s ability to adapt to these changes and maintain its leadership position will be critical for its future success.
Q&A Section:
Q: What services does Xceed offer?
A: Xceed provides a comprehensive range of BPO services, including inbound and outbound services, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis.
Q: Where are Xceed’s operational locations?
A: Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia.
Q: What certifications does Xceed hold?
A: Xceed holds several certifications, including COPC release 7.0, ISO 22301:2012 for Business Continuity Management, ISO 45001-2018, ISO 9001-2015, ISO 14001-2015, and ISO/IEC 27001:2013 for Information Security Management.
Q: Has Xceed received any awards for its CSR initiatives?
A: Yes, Xceed has received numerous awards for its CSR initiatives, including gold winners for best CSR initiatives from the Gulf Sustainability Awards and the International Business Excellence Awards, as well as the Global ESG Awards.
Q: What is Xceed’s focus in the BPO industry?
A: Xceed focuses on providing multilingual BPO services in the EMEA region, with a strong emphasis on quality, operational excellence, and corporate social responsibility.
Q: How many employees does Xceed have?
A: Xceed employs over ten thousand people.
Q: What year was Xceed founded?
A: Xceed was founded in 2001.
Q: What is Xceed known for in the BPO industry?
A: Xceed is known for its extensive multilingual BPO services, its commitment to quality, and its focus on corporate social responsibility, and customer experience.
Q: Does Xceed offer social media analysis?
A: Yes, Xceed provides social media analysis services.
Q: What languages does Xceed support?
A: Xceed supports services in ten different languages.