NAOS Solutions, established in 2007, has evolved into a leading outsourcing company in Egypt, offering a diverse portfolio of services across customer experience (CX), talent solutions, and digital marketing. With a team of 1,300 professionals in Cairo and Barcelona, NAOS Solutions delivers integrated business solutions designed to enhance client performance and drive growth.
The company’s comprehensive approach addresses various business needs, from customer engagement and talent acquisition to digital presence and brand development.
NAOS CX, a core business line, focuses on delivering consistent, high-quality customer experiences. Services include live chat assistance, customer service, technical support, telemarketing and telesales, and back-office outsourcing. NAOS CX aims to delight customers at every touchpoint, from initial contact to retention, ensuring a seamless and positive brand experience.
NAOS Talents, the company’s HR solutions division, serves as a growth partner, enabling companies to build internal capacity and identify key talent. Services include recruitment and headhunting, corporate training programs, payroll outsourcing, and PEO & off-payroll services. NAOS Talents also features a business incubator, fostering innovation and entrepreneurship.
NAOS Digital, the company’s digital marketing agency, provides full-service digital, advertising, and media solutions. Services encompass digital marketing, advertising, social media management, branding, and SEO. NAOS Digital focuses on delivering targeted campaigns to maximize sales and visibility, enhancing clients’ digital presence.
NAOS Solutions’ 15 years of experience have positioned it as a trusted partner for businesses seeking comprehensive outsourcing and business solutions. The company’s track record includes serving numerous clients, handling a high volume of calls daily, and facilitating significant internal and external hires.
The company’s commitment to thought leadership is evident through its active blog, which covers topics related to customer experience, human resources outsourcing, and digital Egypt. Recent articles address customer support in the banking industry, customer retention strategies, recruitment dilemmas, voice vs. non-voice customer service, call center forecasting, and employer branding.
NAOS Solutions’ global reach is supported by contact points in the USA, France, and Egypt, facilitating international client engagement. The company’s contact information and address are readily available, ensuring ease of communication.
Q&A Section:
Q: What are the primary services offered by NAOS Solutions?
A: NAOS Solutions offers customer experience (NAOS CX), talent solutions (NAOS Talents), and digital marketing (NAOS Digital) services.
Q: How long has NAOS Solutions been in operation?
A: NAOS Solutions has been in operation for 15 years, since 2007.
Q: What services does NAOS CX provide?
A: NAOS CX provides live chat assistance, customer service, technical support, telemarketing and telesales, and back-office outsourcing.
Q: What services does NAOS Talents offer?
A: NAOS Talents offers recruitment and headhunting, corporate training programs, payroll outsourcing, PEO & off-payroll services, and a business incubator.
Q: What services does NAOS Digital provide?
A: NAOS Digital provides digital marketing, advertising, social media management, branding, and SEO.
Q: Does NAOS Solutions have a blog?
A: Yes, NAOS Solutions has a blog covering customer experience, human resources outsourcing, and digital Egypt.
Q: Where are NAOS Solutions’ offices located?
A: NAOS Solutions has offices in Cairo and Barcelona, with contact points in the USA, France, and Egypt.
Q: What is NAOS Solutions’ focus?
A: NAOS Solutions focuses on delivering integrated business solutions to enhance client performance and drive growth.
Q: How many professionals are part of NAOS Solutions’ team?
A: NAOS Solutions has a team of 1,300 professionals.
Q: What is NAOS Solutions’ approach to customer experience?
A: NAOS Solutions aims to deliver consistent, high-quality customer experiences, ensuring client satisfaction and brand loyalty.