iSON Xperiences has strategically positioned itself in Egypt, capitalizing on the nation’s burgeoning status as a leading offshoring destination. Egypt’s government initiatives, focused on tripling export revenue through digitally enabled offshoring services, have created a fertile ground for BPO providers. iSON Xperiences is leveraging this environment to deliver multilingual customer experience (CX) services to global clients.
Egypt’s appeal as an offshoring hub stems from several key factors. The nation boasts a young, multilingual, and educated workforce, with over 600,000 graduates entering the job market annually. English is a compulsory second language in schools, and other languages, such as French, German, Korean, Russian, Italian, and Mandarin Chinese, are offered as electives, enhancing the nation’s multilingual capabilities. This diverse linguistic skill set is crucial for delivering effective CX services to a global clientele.
The Egyptian government’s commitment to developing infrastructure through the Digital Egypt Strategy for the Offshoring Industry 2022-2026 has further enhanced the nation’s attractiveness as an offshoring destination. Major global companies, including Amazon, PepsiCo, Microsoft, Dell, Oracle, Nestle, Valeo, Vodafone, General Motors, Allianz, and Intel, are leveraging offshoring solutions from Egypt, drawn by the cost savings, skilled talent pool, and robust infrastructure.
iSON Xperiences’ presence in Egypt allows it to tap into a large talent pool of IT professionals and outsourcers. The government’s plans to train 200,000 Egyptians as qualified IT professionals, with a substantial budget allocation, will further augment this talent pool. The cost savings associated with offshoring to Egypt, exceeding 40%, provide a significant competitive advantage.
Egypt’s strategic geographic location, coupled with its focus on key segments such as contact centers, CADM, embedded software, corporate services, testing, vertical BFSI, and vertical high-tech, makes it an ideal location for iSON Xperiences. The redesigned government incentive schemes and tax breaks further encourage investment in the BPO sector.
iSON Xperiences has established a strong presence in Egypt, with locations in Assuit and Cairo. The company’s focus on customer experience management, business process as a service, CX consulting and design, and digital CX capabilities aligns with the growing demand for comprehensive BPO solutions.
The company’s commitment to quality is underscored by its ISO/IEC 27001:2013 and ISO 9001:2015 certifications. These certifications demonstrate iSON Xperiences’ adherence to international standards and best practices, ensuring secure and reliable service delivery.
iSON Xperiences’ focus on leveraging Egypt’s potential as an offshoring hub positions it as a key player in the global CX market. The company’s ability to provide multilingual services, coupled with its access to a skilled talent pool and robust infrastructure, enables it to deliver exceptional value to its clients.
Q&A Section:
Q: Why is iSON Xperiences operating in Egypt?
A: iSON Xperiences is operating in Egypt to leverage its growing status as a leading offshoring destination, its multilingual workforce, and government support for the BPO sector.
Q: What languages are spoken in Egypt that support CX delivery?
A: English is compulsory, and French, German, Korean, Russian, Italian, and Mandarin Chinese are offered as electives.
Q: What are the main benefits of offshoring to Egypt?
A: The main benefits include cost savings, a skilled talent pool, robust infrastructure, and government support.
Q: What industries are served by iSON Xperiences in Egypt?
A: iSON Xperiences serves industries in contact centers, CADM, embedded software, corporate services, testing, vertical BFSI, and vertical high-tech.
Q: Does the Egyptian government support the BPO sector?
A: Yes, the Egyptian government supports the BPO sector through initiatives like the Digital Egypt Strategy and by providing incentive schemes and tax breaks.
Q: What certifications does iSON Xperiences hold?
A: iSON Xperiences holds ISO/IEC 27001:2013 and ISO 9001:2015 certifications.
Q: Where are iSON Xperiences’ locations in Egypt?
A: iSON Xperiences has locations in Assuit and Cairo.
Q: What services does iSON Xperiences provide in Egypt?
A: iSON Xperiences provides customer experience management, business process as a service, CX consulting and design, and digital CX capabilities.
Q: How does Egypt’s infrastructure support offshoring?
A: Egypt’s infrastructure is supported by the Digital Egypt Strategy, enhancing connectivity and technological capabilities.
Q: What is the size of Egypt’s graduate talent pool?
A: Egypt has over 600,000 graduates entering the job market annually.