IGT Solutions has established itself as a next-generation customer experience (CX) company, specializing in AI-led transformative experiences for leading global brands. With a focus on combining digital and human intelligence, IGT positions itself as a preferred partner for managing end-to-end CX journeys, particularly within the Travel and High Growth Tech industries.
Established in 1998, the company has dedicated itself to enhancing customer experience, employing over 25,000 specialists worldwide.
The company’s approach centers on leveraging digital technologies and artificial intelligence to redefine and enhance customer interactions. IGT Solutions aims to create seamless and efficient CX journeys, utilizing a blend of digital and human intelligence to meet the evolving needs of its clients.
IGT Solutions’ global footprint is extensive, with 31 delivery centers located in strategic regions, including China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. This broad geographical presence allows the company to serve a diverse clientele and provide localized support.
The company’s commitment to quality and security is evident in its certifications. IGT Solutions holds ISO 27001:2013, CMMI SVC Level 5, and ISAE-3402 compliance for IT services, and COPC® Certified v6.0, ISO 27001:2013, and PCI DSS 3.2 certifications for BPO processes. The organization also applies Six Sigma methodologies for continuous process improvements.
IGT Solutions offers a wide range of specialized services, including IT consulting, TPF outsourcing, travel CRM, testing, baggage desk services, ERP, flight rebooking, ATPCO fare filing, ticketing, internet booking engine, eCommerce, social media management, mobile solutions, sales and reservations, customer service and support, airline PSS, contract loading, and airline IT and BPO solutions. The company also focuses on emerging technologies such as artificial intelligence, robotic process automation (RPA), big data analytics, intelligent video analytics, and intelligent automation.
The company serves 85 marquee customers globally, demonstrating its ability to handle large-scale projects and deliver consistent service quality. IGT Solutions’ expertise in omnichannel CRM, air cargo, logistics BPO, and contact center operations further highlights its versatility and capabilities.
IGT Solutions’ focus on AI-driven CX transformation positions it as a key player in the evolving customer experience landscape. The company’s blend of digital and human intelligence, coupled with its global presence and commitment to quality, enables it to provide valuable solutions to its clients.
Q&A Section:
Q: What is IGT Solutions’ primary focus?
A: IGT Solutions focuses on providing AI-led transformative customer experiences for global brands.
Q: What industries does IGT Solutions primarily serve?
A: IGT Solutions primarily serves the Travel and High Growth Tech industries.
Q: Where are IGT Solutions’ delivery centers located?
A: IGT Solutions has 31 delivery centers across various countries, including Egypt, India, and the United States.
Q: What certifications does IGT Solutions hold?
A: IGT Solutions holds ISO 27001:2013, CMMI SVC Level 5, and ISAE-3402 for IT, and COPC® Certified v6.0, ISO 27001:2013, and PCI DSS 3.2 for BPO.
Q: What technologies does IGT Solutions specialize in?
A: IGT Solutions specializes in artificial intelligence, robotic process automation (RPA), and big data analytics.
Q: How many employees does IGT Solutions have?
A: IGT Solutions employs over 25,000 customer experience and technology specialists.
Q: When was IGT Solutions founded?
A: IGT Solutions was founded in 1998.
Q: Does IGT Solutions offer IT consulting services?
A: Yes, IGT Solutions offers IT consulting services.
Q: What is IGT Solutions’ approach to customer experience?
A: IGT Solutions combines digital and human intelligence to manage end-to-end CX journeys.