Foundever has established a strong presence in Egypt, leveraging the nation’s strategic location and mature market to provide customer experience (CX) outsourcing services. Operating since 2010, Foundever’s Egyptian operations are situated in Cairo, a city recognized for its accessibility to Europe, Asia, and other key global markets. The company capitalizes on Egypt’s large talent pool of university graduates to offer cost-effective multilingual support.
Foundever’s Cairo locations support 14 languages, including English, Greek, German, French, Italian, Portuguese, Spanish, Turkish, Arabic, Russian, Dutch, Hebrew, Parison, and Korean. This extensive linguistic capability enables Foundever to cater to a diverse clientele and provide localized support across various regions.
The company serves multiple industries, including banking and financial services, manufacturing, retail and e-commerce, and technology. Foundever’s service offerings encompass back-office support, customer care, collections, sales and retention, technical support, and trust and safety. These services are designed to address the evolving needs of businesses seeking to enhance their customer interactions and operational efficiency.
Foundever’s Egyptian operations employ over 1,200 associates across three locations, serving more than 15 clients. The company’s commitment to employee satisfaction is evident in its high eNPS (employee Net Promoter Score) and low attrition rate. Additionally, a significant portion of the workforce operates in work-from-home or hybrid arrangements, demonstrating Foundever’s flexibility and adaptability.
The company has received recognition for its service quality and workplace environment. Foundever was awarded a bronze winner for Best Customer Service into Europe by ECCCSA in 2023 and certified as a Great Place To Work in 2024. These accolades highlight Foundever’s dedication to excellence and its positive impact on both clients and employees.
Foundever’s presence in Egypt is part of its broader strategy to provide global CX solutions. The company’s focus on creating connections and valuing conversations is reflected in its approach to customer interactions. Foundever aims to provide a positive and engaging experience for both clients and their customers.
The company’s website provides information on career opportunities, contact details, and social media links. Foundever encourages individuals to explore career opportunities in Egypt, offering roles in customer service and corporate positions.
Q&A Section:
Q: What services does Foundever provide in Egypt?
A: Foundever provides back-office support, customer care, collections, sales and retention, technical support, and trust and safety.
Q: How many languages does Foundever support in Egypt?
A: Foundever supports 14 languages.
Q: What industries does Foundever serve in Egypt?
A: Foundever serves banking and financial services, manufacturing, retail and e-commerce, and technology.
Q: How many associates does Foundever employ in Egypt?
A: Foundever employs over 1,200 associates.
Q: Where are Foundever’s locations in Egypt?
A: Foundever has three locations in Cairo.
Q: What awards has Foundever received in Egypt?
A: Foundever received a bronze winner award for Best Customer Service into Europe by ECCCSA in 2023 and certified as a Great Place To Work in 2024.
Q: When did Foundever establish operations in Egypt?
A: Foundever established operations in Egypt in 2010.
Q: What is Foundever’s focus in Egypt?
A: Foundever focuses on providing multilingual CX outsourcing services.
Q: How does Foundever ensure employee satisfaction in Egypt?
A: Foundever maintains a high eNPS and low attrition rate, and offers work-from-home and hybrid options.
Q: What is Foundever’s approach to customer experience?
A: Foundever focuses on creating connections and valuing conversations.