Atheel, established in 2016 and based in Cairo, Egypt, has rapidly grown into a prominent outsourced services company. With a focus on delivering round-the-clock service, Atheel supports clients across more than 25 industries and in over five languages.
The company’s expertise spans a broad range of services, including contact center operations, human resources outsourcing, information technology, business consultation, marketing, and renting. Atheel distinguishes itself through its commitment to client satisfaction, operational excellence, and a set of core values that drive its business practices.
Atheel’s service portfolio is designed to address diverse business needs. The company’s contact center operations provide multichannel customer support, going beyond traditional inbound and outbound calls. Atheel’s human resources outsourcing services streamline HR processes, reducing costs and improving efficiency.
The company also offers information technology services, including infrastructure management, technical support, and consultation. Business consultation services provide expert advice and support, while marketing services offer integrated, cost-effective solutions tailored to client needs. Atheel also provides renting services, offering fully equipped contact center sites.
Atheel’s operational scale is impressive, handling millions of transactions monthly and serving numerous clients. The company’s multiple delivery sites and substantial workforce underscore its capacity to handle large-scale projects and deliver consistent service.
Atheel’s core values—appreciation, transparency, hand in hand, expectation exceeded, esteem, and loyalty—form the foundation of its corporate culture. The company prioritizes recognition of top performers, fosters open communication, encourages teamwork, focuses on exceeding customer expectations, treats everyone with respect, and builds strong client relationships.
Atheel’s “Listen, Care, Fulfill” philosophy guides its approach to client interactions. The company emphasizes understanding client needs, addressing concerns, and delivering beyond expectations. This client-centric approach has enabled Atheel to build strong relationships and achieve high levels of customer satisfaction.
Atheel’s commitment to improving businesses through smart solutions is evident in its comprehensive service offerings. The company aims to create strong relationships between clients and their customers by providing reliable, round-the-clock outsourcing services.
Q&A Section:
Q: What services does Atheel provide?
A: Atheel provides contact center operations, human resources outsourcing, information technology, business consultation, marketing, and renting services.
Q: Where is Atheel based?
A: Atheel is based in Cairo, Egypt.
Q: How long has Atheel been in operation?
A: Atheel has been in operation since 2016.
Q: How many industries does Atheel serve?
A: Atheel serves more than 25 industries.
Q: What languages does Atheel support?
A: Atheel supports services in more than five languages.
Q: What are Atheel’s core values?
A: Atheel’s core values are appreciation, transparency, hand in hand, expectation exceeded, esteem, and loyalty.
Q: What is Atheel’s operational focus?
A: Atheel focuses on delivering round-the-clock outsourced services and improving businesses through smart solutions.
Q: Does Atheel offer IT services?
A: Yes, Atheel offers information technology services, including infrastructure management and technical support.
Q: What is Atheel’s client philosophy?
A: Atheel follows a “Listen, Care, Fulfill” philosophy, emphasizing understanding client needs and delivering beyond expectations.
Q: Does Atheel provide marketing services?
A: Yes, Atheel offers marketing services tailored to client business needs.