Xceed is a global provider of multi-lingual Business Process Outsourcing (BPO) and shared services, operating as a key subsidiary of Telecom Egypt to support international firms and government entities.
Founding & Background
Established in 2001, the company initially served as the IT arm for its parent organization before launching its first call center operations in 2003. Over more than two decades, Xceed has expanded from its Cairo roots to become a regional leader in the Middle East and Africa. The organization is currently led by Chief Executive Officer Mohamed Lotfy, supported by a leadership team including Rasha Ezz El-Din (Sales & Marketing Director), Mohamed Hashad (Information Technology Director), and Mohamed Abdel Fattah (Financial Director).
Product & Service Offering
The firm provides a comprehensive suite of customer management modules, including voice and non-voice contact center services, infrastructure outsourcing, and digital CX management. In 2018, the company diversified its portfolio by introducing a Shared Services line of business, which encompasses payroll management, recruitment, and finance and accounting outsourcing. Additionally, the Xceed Academy serves as a professional development hub focused on cultivating industry standards and reshaping professional standards through specialized learning experiences.
Market Position & Scale
With an operating capacity of over 10,000 web-enabled multi-channel workstations, the organization manages a workforce of 29,000 employees and 8,000 remote agents. Xceed delivers services in ten languages – Arabic, English, French, German, Spanish, Italian, Turkish, Russian, Greek, and Ukrainian – across ten physical sites. Its geographic footprint currently spans Egypt, Morocco, Mauritius, the United Arab Emirates, and Saudi Arabia.
Strategic Moves & Compliance
The company has maintained a consistent trajectory of international expansion, establishing a presence in Morocco in 2008 for its proximity to European markets and Mauritius in 2020 to complement its African strategy. Recent growth includes the opening of a Dubai office in 2023 and a Saudi office in 2024. Operational excellence is supported by a range of industry certifications, including COPC (achieved in 2005), ISO 27001 for information security, BCM 25999 for business continuity, and PCI compliance.
The data indicates that Xceed is a scaled, multi-regional BPO provider with a robust infrastructure and a diversified service model tailored for high-volume government and commercial accounts.